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Home > The Edge > Business Excellence
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Our main stay at DIESL is to provide quality service to our clients. We dwell in the quality conscious culture. Our processes are audited for the quality benchmarks we set for business operations. This leads to identifying areas of improvement and training our personnel to excel in the areas identified.
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"Excellence is not an exception, it is a prevailing attitude."
Our firm belief to achieve excellence is through regular improvements. We constantly channelize our efforts to locate and identify areas of improvement through quality audits. Such audits serve to identify and assess the performance of warehouses and also identify training needs.
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The Quality Program run by the Business Excellence Team at DIESL is used to measure the warehouse performance and helps in continual improvement thus distinguishing DIESL from other logistics service providers. This program, ‘Project Caliper’ covers the aspects of good warehousing techniques. The results have impacted our performance to such an extent that we have copyrighted this tool.
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Activities under Business Excellence:
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Process / Policy Design & Re-engineering |
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Identify gaps in Process / Policy |
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Impart Process Trainings |
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Internal Audit |
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Conduct customer and vendor surveys |
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Quality Certification (ISO) of warehouses |
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Running Project Caliper |
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Solutions to fill gaps in performance |
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Our Services:
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Quality Management at Facilities |
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Infrastructure Roll out |
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Safety & Security Measurement |
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Maintenance & House Keeping |
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Training |
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Process Restructuring & Automation |
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Delivery Level Consistency & Up gradation |
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Inventory Management |
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Overall Warehouse Solutions (Cost Cutting) |
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Bench Marking |
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Distribution network designing |
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Warehouse Layout designing & planning |
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Warehouse Automation |
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Inventory Management |
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Customized Quality Audits |
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Project Caliper runs on a pre-defined set of parameters to ensure smooth running of operations. It is in the form of questionnaires which are custom made for various sectors DIESL caters to. The questionnaires have pre-defined numeric parameters which forms the scoring system.
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The questionnaire is completely objective and is divided into three modules:-
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Warehouse Foundations
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The Warehouse Set Up |
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Warehouse Maintenance & Security |
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Warehousing Practices |
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The Access Control infrastructure |
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Warehouse Operation
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Receipts |
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Issues |
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Warehouse Essentials
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Cycle Count / Reconciliation & Reports |
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Records Maintenance |
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Statutory Compliance |
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Service Provider & Staff |
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Customer Feedback |
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Service Provider Feedback |
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